Contact information
CONTACT INFORMATION
We are here to help! Whether you have questions about our products, need assistance with an existing order, or are looking for expert advice on your hardware selection, the HomeTouch team is always ready to assist you.
GET IN TOUCH
You can reach out to our customer support team through the following channels:
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Email: yuren512383505@gmail.com
(We aim to respond to all email inquiries within 24–48 hours.) -
WhatsApp: +86 18219284383
(Click the link above to chat with us directly via WhatsApp.)
ORDER INQUIRIES
If you are contacting us regarding a current or recent order, please ensure you include your Order Number and the full name associated with the purchase in your initial message. This will allow our team to locate your details quickly and resolve your inquiry as efficiently as possible.
TRADE & WHOLESALE
HomeTouch Hardware frequently partners with interior designers, architecture firms, and custom furniture builders. If you are a professional seeking a trade account, bulk ordering information, or customized hardware solutions, please contact us via email with your company details and project requirements.
BUSINESS HOURS
Our primary customer service hours are Monday through Friday. Please note that response times may be slightly delayed during weekends, major public holidays, and high-volume promotional periods.